Delivery Policy

1. Our Free Delivery charges and estimated delivery times of 28 days are only applicable to the UK mainland. We do not ship to outside of the UK.
2. The goods ordered will only be delivered to the shipping address stated at the checkout stage. We cannot deliver to places of work or additional addresses.
3. Whilst we always endeavour to ensure that your goods are manufactured and delivered within the estimated timescale stated above, these timescales are not guaranteed and are subject to change. As such, the Purity Outdoors Ltd are not liable for such changes and no rebate will be provided for such delays
4. All orders must be signed for by the person that placed the order at the requested delivery address. Purity Outdoors Ltd reserves the right to delay or return orders if this is not possible at point of delivery.
5. Should the delivery be delayed or required for re-delivery for this reason then the customer will be liable to pay for re-delivery charges, storage costs and handling charges.
6. All products are delivery only and do not include installation.
7. All goods must be checked at point of delivery to ensure that the items received are the exact size and specification that was ordered. Customers then have 24 hours to report any problems to Purity Outdoors in writing at info@purityoutdoors.co.uk.
8. Any damages to your order must be clearly defined on the delivery note at point of delivery and then need to be reported toPurity Outdoors Ltd within 24 hours of the delivery for us to investigate. Customers should contact info@purityoutdoors.co.uk to report this information.

Returns Policy

1. Customers have a legal right to cancel orders up to 7 days after the orders has been placed and will receive a full refund. However, because all of the goods listed within the Purity Outdoors Ltd are bespoke and made to order, once the order has been signed off and placed into production we are unable to accept any returns or refunds, even if this falls within the 7 day grace period after the order has been placed.
2. If you (the customer) believe an order or part of an order to be faulty or incorrectly supplied, please contact a member of our sales team on info@purityoutdoors.co.uk to create your claim. At this point we will then assess your order to ascertain whether the fault lies with the manufacturing process.
3. If your goods are deemed to be damaged or faulty then a full refund or exchange of goods will be provided. Refunds of this nature can take up to 7 days to be issued, whereas an exchange can take up to  28 working days to be provided as a new replacement will be needed to be created.
4. Any returns that are deemed to be faulty must be returned at the cost of the customer and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to insure your package is returned to us.
5. Ordering of any bespoke product that is not a stock item and has custom sizing will be subject to a 5% reduction in refund due to the non-refundable fees incurred by Purity Outdoors Ltd at point of purchase.

Contact Us

If you need to talk to someone about your return or refund, we’re here to help.

Feel free to call us on 023 9206 6699 or email info@purityoutdoors.co.uk to speak with us directly.